Dear LJ Genie, who has answered many iPod questions for me:
I own an iPod Touch 5th generation. Over the holiday season I downloaded a lot of Christmas music on to it. I downloaded it directly from the iTunes store to the iPod rather than connecting the iPod to my computer and transferring the music that way.
Once December was over I tried to remove the music, but no matter what I do, I cannot remove any songs from the iPod. I've used two different computers. I've checked and unchecked songs. I've selected the option to manually manage music and videos. I've unselected the option. I've downloaded all the iPod and iTunes updates. I've Googled the problem and tried all the suggestions that I've found on various websites, but nothing changes.
In addition, I have found that I also cannot add music to the iPod when I connect it to the computer. I recently purchased a CD and added it to my iTunes library, but I cannot transfer the songs to my iPod even though iTunes claims they were transferred successfully. Yes, I bought an actual CD, because the music is not available in the iTunes store.
Other than completely wiping the iPod by restoring it to factory settings, is there anything that I can do to resolve this problem?